We accept all major credit and debit cards, including Visa, Mastercard and American Express. You can select your preferred payment method at checkout.

We try to process all orders as soon as possible so your order may already have been dispatched. However, please contact our Customer Care team as soon as possible and we'll do our best to assist you. 

If your order has already been dispatched, unfortunately we're unable to amend or cancel your order.

If your order has yet to be dispatched, we'll do our best to assist you in your request.

We ship all orders from our warehouse in Singapore.

We currently ship to Singapore, Malaysia, Indonesia, Thailand and the Philippines.

Unfortunately we can't. But let us know and we will inform you if we start shipping to your country.

If you're located in the following countries or regions, please go to our respective official or licensed sites:

• US: https://helinox.com/
• CA: https://helinox.ca/
• EU: https://helinox.eu/
• KR: http://www.helinoxstore.co.kr/
• JP: https://helinox.tokyo/
• AU: https://helinox.com.au/

Unfortunately we can't. Do note that if you indicate a P.O. box as your delivery address, please be aware that we cannot take any responsibility for any issues arising from the delivery.

Singapore
Express (1-2 Business Days) - $3 (Orders below $60)
Express (1-2 Business Days) - Free (Orders $60 and above)

Malaysia, Indonesia, The Philippines, Thailand
Express (2-3 Business Days) - $20 (Orders below $200)
Express (2-3 Business Days) - Free (Orders $200 and above)

The delivery timeframe above is only a guideline based on when your orders are packed and dispatched, which is usually the next business day after your order is placed. We seek your kind understanding if you experience any logistical delays, which could happen due to unforeseen circumstances or during peak periods. Should your order be time-sensitive, please contact our Customer Care team so that we may assist you.

Should your order be time-sensitive, please contact our Customer Care team so that we may assist you.

For Singapore orders, we typically use Teleport, Singpost or Aramex. However, we may at our discretion use other couriers.

For international orders, we typically use DHL Express or Fedex Priority. However, we may at our discretion use other carriers.

You will receive a tracking link via the email provided once your order has been shipped. Additionally, depending on the courier, you may receive an SMS notification on the day that your order is out for delivery to you.

As your order will be shipped on a DDU (Delivery Duty Unpaid) basis, do take note that you may be required to pay customs, duties and/or import taxes on your order upon arrival in your destination country, before it can be released and delivered to you. Any delay in the payment of such fees may result in a delay of the delivery of your order.

You should take note of your local tax regulations since we have no control over these charges and tax regulations vary widely from country to country. In the event that the order is rejected and returned due to unpaid taxes, you will be refunded the original amount less any taxes and fees incurred due to the returned order.

If you have not received your order but the tracking status is not marked as complete/delivered, then please understand that there may be some delays in the delivery. Allow a few more days than the above estimated delivery time frame before contacting us.

If you have not received your order but the tracking status is marked as complete/delivered, then please check the following:

• Check your order confirmation email and tracking link to see if you provided the correct delivery address
• Check the tracking link to view the most up-to-date information on the whereabouts of your parcel—parcel status updates sometimes conflict with each other
• Check for text messages, emails and attempted delivery cards (in your mailbox)—your parcel may be awaiting collection at a collection/pick-up point or you may have missed delivery and need to rearrange delivery
• Check if anyone else residing at your address has received your parcel on your behalf
• Check if your neighbour may have received the parcel either by accident or on your behalf

If you still cannot locate your parcel then please contact our Customer Care team and we will investigate this further for you.